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FAQ

Answers to the most common questions about orders, delivery, payment, returns, courses and books. For anything else, write to us in chat.

How do I place an order?

Open the product, book or course you like and tap "Add to cart" or "Buy now". At checkout, enter your name, mobile number and address, then choose a payment method. You get an order number and an email right away.

Can I order without an account?

To order on the website, open an account with your mobile number or email in about a minute; your order tracking, invoices, courses and e-books all stay in one place. When you order through chat, the account is created for you automatically.

Is cash on delivery available?

Cash on delivery is available; only the delivery charge is paid in advance to confirm the order.

What is the delivery charge?

Tk 60 inside Dhaka city and Tk 120 outside Dhaka.

How long does delivery take?

Usually 1-2 working days inside Dhaka city and 2-3 working days outside Dhaka.

Which courier do you use?

Trusted courier services such as Pathao. The courier name and tracking number are shown on your order page.

How can I see where my order is?

Enter your order number or mobile number on the Track Order page, no login needed. Every update from courier pickup and hub arrival to out for delivery and delivered is shown live: https://wahidmart.com/track-order

Which payment methods can I use?

I paid but the order is not confirmed. What should I do?

Wait a few minutes and refresh the page. If it is still not confirmed, send us the number you paid from and the Transaction ID by chat or phone, and we will verify and confirm it quickly.

Can I cancel my order?

Yes, any time before the parcel is handed to the courier, with a full refund of any advance. After dispatch, delivery and return charges may be deducted.

Can I return or exchange a product?

Yes, within 7 days of delivery. For wrong, damaged or defective items we cover the full cost; for change-of-mind returns, unused items in their original packaging are refunded minus the delivery and return charges.

What if I receive a wrong or damaged item?

Tell us within 7 days of delivery with your order number and photos or an unboxing video. After checking, we replace the item or refund you, at our cost.

How long does a refund take?

After approval, refunds are usually sent within 7 working days to bKash/Nagad or the method you paid with.

Are your products original?

Yes. We source and check products from trusted suppliers. Brand warranty, where available, is mentioned on the product page. If an item does not match its photos or description, you can return it.

How do I watch a course after buying?

Once payment is confirmed, the course opens in "My Courses" in your account. Log in from a phone, tablet or computer browser and watch any time.

On how many devices can I use one account?

To protect the content, one device stays logged in at a time. Logging in on a new device logs the old one out automatically. Account sharing is not allowed.

How many times can I download a PDF?

Where downloads are allowed, each purchase can be downloaded up to 5 times. You can read it online from "My Library" as often as you like.

How do I read a PDF or e-book?

After buying, read it online right away from "My Library" in your account. Where downloads are allowed, you can download up to 5 times.

What is the difference between a printed book and a PDF?

A printed book is delivered to your address by courier, while a PDF/e-book can be read online as soon as you pay. Some books come in both formats; choose the format on the book page.

What happens after I order a service?

After choosing a package and ordering, a service order page opens in your account. Share the details and files there, message our team, and receive the work on the agreed date.

How do I use a coupon code?

Enter the code in the "Coupon code" box on the cart page and tap "Apply". If the conditions are met, the discount is added to the total immediately.

Where can I get my invoice?

In your order email and from the "Invoice / PDF" button on the order page, where you can download or print it.

How can I contact you?