Privacy Policy
Wahid Mart (wahidmart.com) takes the privacy of your personal information very seriously. This policy explains what we collect, why, and how we keep it safe. By using the website you agree to this policy.
Information we collect
- Account and order details: name, mobile number, email, delivery address and order history
- Payment details: payment method, the number you paid from and the Transaction ID (we do not store card details)
- Course and library details: the courses/books you bought and your learning progress
- Device and usage details: IP address, browser, device type and pages visited, for security and service improvement
- What you write to us in chat and support
How we use it
- To process orders, deliver parcels, verify payments and create invoices
- To give access to courses, e-books and digital products, and to protect your account (for example, detecting unusual logins)
- To send order updates and handle refunds and support
- To improve the website and our services and to prevent fraud
- With your consent, to share offers and new arrivals (you can stop this at any time)
Who we share it with
We never sell or rent your information. We share only what is needed to serve you:
- Courier services (Pathao and others): recipient name, mobile number, address and the amount to collect
- Payment gateways and mobile banking providers: to complete and verify payments
- Authorities, when required by law
Cookies and analytics
Cookies keep you logged in and remember your cart and language. Tools such as Google Analytics or Meta Pixel may be used to understand how the website is used and to improve advertising. You can control cookies in your browser settings, though some features may then not work properly.
How we protect it
- The whole website runs over an encrypted connection (HTTPS)
- Passwords are stored with strong encryption; even our team cannot see them
- Only authorised team members can view the information they need, and every action is logged
Your rights
You can view and correct your information from your account at any time. To delete your account and personal data, contact us; everything except records we must keep for legal or accounting reasons (such as invoices) will be deleted.
Children
People under 18 should use the website under a guardian's supervision. We do not knowingly collect information from children.
Changes to this policy
This policy may be updated when needed. Significant changes will be announced on the website or by email.
Contact
For any privacy question:
- Phone / hotline: +8809696405290
- Email: info@wahidmart.com
- Facebook page: https://www.facebook.com/wahidmartcom
- Live chat: the chat button at the bottom of every page
- Address: Dhaka, Bangladesh