Return & Refund Policy

Your satisfaction matters most to us. If something is wrong with a product or service, you can get a return, exchange or refund under the rules below.

When you can return or exchange

You received a wrong item, wrong size/colour, or fewer items than ordered
The item is broken, damaged, defective or not working
A printed book has printing errors, torn or missing pages
The item is significantly different from its photos or description

In these cases, tell us within 7 days of receiving the item, with your order number and photos or an unboxing video. After checking, we will replace the item, or refund the full amount if it is out of stock. We cover the return and re-delivery cost in these cases.

Change-of-mind returns

Unused items with tags/seals intact and in the original packaging can be returned within 7 days of delivery. The buyer pays the delivery and return charges, and the rest of the amount is refunded.

When returns do not apply

Used, washed or damaged items, or items returned without original packaging, tags or accessories
Personal-use items opened for hygiene reasons (such as cosmetics, innerwear, earphones)
Items made or customised to the buyer's request
Books with marks or writing after purchase
Digital products, licence keys and PDF/e-books once downloaded or accessed
Warranty issues on brand-warranty products: the brand's warranty terms apply, and we help with the process

Online courses

If you do not get course access after payment, or a technical issue stops the course from playing, we fix it with priority. If a problem on our side is not solved within 72 hours, you get a full refund. Refunds do not apply once a significant part of the course has been watched, or if access is closed because of account sharing or copying content.

Services

Cancel before work starts for a full refund. If you cancel after work has started, the value of the completed part is deducted and the rest is refunded. Work is revised within the revisions included in the package.

Order cancellation

You can cancel any time before the parcel is handed to the courier, and any advance payment is fully refunded. If cancelled after dispatch, the delivery and return charges may be deducted.

How and when refunds are paid

After a refund is approved, the money is normally sent within 7 working days.
Payments by bKash/Nagad/Rocket are refunded to the same method; card payments are refunded to the same card through the payment gateway (banks can take 7 to 10 working days).
For cash on delivery orders, the money is sent to the bKash/Nagad number you give us.
Every refund step is shared by email and on your order page.

How to ask for a return or refund

Phone / hotline: +8809696405290
Email: [email protected]
Facebook page: https://www.facebook.com/wahidmartcom
Live chat: the chat button at the bottom of every page
Address: Dhaka, Bangladesh