Only for those products which cost more than Rs. 5000, the customer will get the replacement benefit of the product subject to the following conditions.
1) In case of product problems (such as: broken product, torn, wrong size, product not working, the product does not match with the picture, etc.) you can get a replacement.
2) The product must be completely intact with the box.
3) Within maximum 48 hours after receiving the delivery, you have to mail to email@example.com or register a complaint on +8801885331540.
4) You must return the product to the office of Wahid-Mart.Com within 7 working days at your own risk.
5) The maximum courier charge of Tk 80 inside Dhaka and Tk 120 outside Dhaka will be refunded to the customer for sending the product to Wahid-Mart’s office.
Our Complaints Team will call you for any complaints regarding products and services. We want to get you active on the phone until your complaint is resolved. If your contact number is not active, an alternative number must be active. You need to tell us the means of refund for the refund. If we do not receive any of your cooperation by phone or email within 15 working days, we will consider your complaint to be settled.
Questions Feedback Complaints
Email: firstname.lastname@example.org, email@example.com